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| Can
I place an order through your web site? |
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We are not able to sell directly to the consumer. If you have a liquor
license in one of the states that we service, please call our main
office to place your order. If you are a consumer looking for a specific
product, let us know what you are looking for and we will try to find
a retailer in your area who can assist you. |
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| How
can I place an order? |
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First, get in touch with your Commonwealth Wine & Spirits representative
or our main office to set up a meeting with your representative. Your
sales rep can introduce you to our portfolio and services, as well
as explain various ordering options. |
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| How
do I schedule a promotion at my business? |
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Ask your sales representative! We love to promote our products and
our customers. We'll help you plan the perfect promotion. |
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| Where
is my order? |
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Many different factors may affect shipping. Know your delivery days.
Not all areas are serviced every day. Also, give your sales representative
a generous window for deliveries. Due to the volume of deliveries
each day, delivery times may vary from week to week. If your order
does not arrive on your delivery day, call your sales rep or our main
office immediately. |
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| When
is your cut-off time for orders? |
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Ask your sales representative for your cut-off time. |
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| Where
can I buy a wine that I tasted in a restaurant? |
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Check our brand portfolio to see if we distribute the wine in your
area. Your local wine retailer should be able to order it for you.
If not, contact our main office for assistance. |
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| What
is my delivery day? |
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Ask your sales representative for your delivery day. |
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| How
do I get discounts? |
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Discounts are determined by various programs and monthly deals. Your
sales representative can explain which discounts you may be eligible
for. |
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| Can
I get my order today? |
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Unfortunately, we are not able to provide same day service. Our deliveries
are scheduled and loaded the previous night, therefore preventing
add-ons. If you have a problem, call your sales representative to
discuss possible alternatives. |
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| Can
I come to your warehouse to pick up my order? |
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Yes, with a vehicle licensed by the Massachusetts ABCC. |
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| What
happens if my check doesn't clear? |
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If a check is returned for any reason, a hold is placed on your Commonwealth
Wine & Spirits account. Your account will remain on no-buy status
until the monies are accounted for. Your sales representative can
explain the procedures. |
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| How
do I get in touch with my sales representative? |
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All of our sales representatives are equipped with pagers and voicemail.
However, should you misplace the number or do not receive a timely
response, contact our main office or e-mail us. |
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| Can
you help me train my staff about wines, spirits, and beers?
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Product training is an essential part of the sales process. Our sales
staff can conduct staff educations, tastings, and provide you with
educational materials to teach your staff about the products they
are selling. Let your representative know how we can help you. |
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| Can
I get a product and price list? |
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Your sales representative can help you with this information. Since
prices and availability may differ between locations, it is not possible
for us to offer a single price/product list for all locations. Also,
our brand portfolio offers a generic listing of brands by state. |
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| How
do I set up an account? |
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Call our main office to set up an account and arrange a meeting with
a Commonwealth Wine & Spirits sales representative to discuss our
portfolio and services. Before your account can be activated, we must
receive a copy of your state liquor license and a completed credit
application. |
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| What
are the terms of purchase? |
- All brands
assort and accumulate to maximum discounts (excluding brandies
and Bordeauxs) during the calendar month.
- All orders
are subject to acceptance and approval including approval of credit
at our mail office.
- A service
charge will be added to all split case orders (all cases opened
at warehouse) of all alcoholic beverages including wines to cover
cost of splitting cases, handling, and repacking bottles. This
charge will be as follows: 4ltr., 3ltr., $.60, 1.75ltr., 1.5ltr.,
$.45, 1ltr, 750ml,, $0.40, 375ml, 200ml, $.30.
- Terms net
45 days.
- All invoices
outstanding 60 days after delivery are subject to a service charge
of 1 1/2 % per month (a true annual interest rate of 18%).
- Checks returned
by a bank are subject to a $30.00 service charge plus any applicable
legal costs relative to the collection of any debt.
- A 1% cash
discount will be allowed for payment of each invoice received
at our office within 10 days of the specified date of delivery
of the merchandise provided that no delinquency exists and no
invoice is outstanding with Commonwealth Wine & Spirits, Inc.
in excess of 45 days and that all merchandise specified is effected
in a single delivery to a single location. Excluding deposit dollars
on invoice. Please include invoice number with any payments. Please
do not deduct any credit adjustments until issued by Commonwealth
Wine & Spirits, Inc. Doing so could cause you problems on your
statements and possibly result in your being listed on the Massachusetts
delinquent list. We will issue credits promptly.
- A 1% pick-up
discount will be allowed on all items on the sole condition that
the merchandise specified by the invoice for such items be picked-up
at Commonwealth Wine & Spirits, Inc. between Monday and Friday,
excluding Holidays, between 9:00 A.M. and 3:00 P.M.
- The vehicle
used to pick-up such merchandise must be properly licensed by
the Commonwealth and A.B.C.C., and the order for such merchandise
communicated to Commonwealth Wine & Spirits, Inc. by 10:00 A.M.
of the preceding day of pick-up.
- All claims
for breakage, shortage, or damage must be made within 48 hours
of delivery.
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